Bringo – Refund & Cancellation Policy

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This Refund & Cancellation Policy applies to all users of the Bringo mobile application and website.

By placing an order on Bringo, you agree to the terms stated below.

1. No Cancellation Policy (Strict)

Once an order or service is booked and confirmed on Bringo, it cannot be cancelled.

This applies to all categories, including but not limited to:

• Grocery & daily essentials

• Food & restaurant orders

• Pharmacy & medicine delivery

• Services & bookings

• Parcel & logistics

• Rentals & transport services

2. No Return Policy

Bringo follows a strict NO RETURN policy.

Delivered items or completed services cannot be returned or exchanged, regardless of reason.

3. No Refund Policy

All payments made on Bringo are final and non-refundable.

Refunds will not be issued for:

• Change of mind

• Delayed delivery

• Partial availability of items

• Customer unavailability at delivery

• Incorrect address provided by the user

4. Limited Exception Cases

Refunds or adjustments may be considered only in the following situations:

• Wrong item delivered

• Missing items in the order

• Items damaged at the time of delivery

Conditions:

• Issue must be reported immediately at delivery or within the time window specified in the app

• Proof (photos/videos) may be required

• Refund decisions are solely at Bringo’s discretion

• Bringo’s decision shall be final and binding

5. Partial Refunds (If Applicable)

• Partial refunds, if approved, will be limited to the affected item value only

• Delivery, platform, and convenience fees are non-refundable

6. Service & Booking Refunds

• No refunds for:

  • Completed services

  • Partially completed services

  • Delays caused by external factors

• Rescheduling may be allowed only if supported in-app

7. Pharmacy Orders

• Medicines once ordered cannot be returned or refunded

• Refunds, if any, will comply strictly with applicable laws

• Prescription verification is mandatory where required

8. Parcel & Logistics

• No refunds for:

  • Incorrect contents declared

  • Prohibited items

  • Failed delivery due to customer error

9. Payment Reversal Timeline (If Approved)

• Approved refunds will be processed to the original payment method

• Timeline depends on bank or payment gateway policies

• Bringo is not responsible for delays caused by third-party processors

10. Abuse & Misuse

• Repeated refund abuse or false claims may lead to:

  • Account suspension

  • Permanent access restriction

11. Policy Changes

Bringo reserves the right to update this policy at any time.
Changes will be effective upon posting on the Platform.

12. Contact & Support

For refund-related queries:

• Use in-app support

• Email: support@bringo.club